Terms of Service

Minimum Order Quantity (MOQ)

• • Blyss-branded products: Low MOQ starting from 500 packs per SKU.
• • OEM/ODM orders: MOQ varies by product type and customization level, typically starting from 10,000 pieces.
• • Sample orders: Available for evaluation purposes with separate pricing.

Payment Terms

• • Standard orders: 30% deposit upon order confirmation, 70% balance before shipment.
• • First-time orders: 50% deposit may be required for new partners.
• • Accepted methods: T/T (bank transfer), L/C for large orders, Western Union for small orders.
• • Currency: USD is the default settlement currency unless otherwise agreed.

Delivery & Lead Time

• • Blyss stock products: 7-15 business days after payment confirmation.
• • OEM/ODM orders: 25-45 business days depending on complexity and quantity.
• • Shipping terms: FOB, CIF, or DDP as agreed in the proforma invoice.
• • Force majeure: Delays caused by unforeseen events will be communicated promptly; neither party shall be held liable.

Sample & Proofing Fees

• • Pre-production samples require a sampling fee ranging from $50-$300 depending on complexity.
• • Sample fees are refundable upon placement of a bulk order meeting the agreed MOQ.
• • Design proofing (packaging artwork, printing plates) is charged separately and confirmed before production.
• • Revisions beyond 2 rounds may incur additional design fees.

Mold & Tooling Ownership

• • Standard molds: Owned by the factory; available for shared use across clients.
• • Custom molds: If the client pays for custom tooling in full, ownership transfers to the client upon final payment.
• • Storage: Custom molds are stored at our facility free of charge for up to 2 years of inactivity.
• • Exclusivity: Molds paid by the client will not be used for other customers without written consent.

Quality Inspection

• • All products undergo in-house quality control before shipment (AQL 2.5 standard).
• • Third-party inspection (SGS, Bureau Veritas, etc.) is available at the client's request and expense.
• • Pre-shipment photos and videos are provided for every order upon request.
• • Clients may send representatives for on-site factory inspection with prior arrangement.

Quality Guarantee & Claims

• • Shelf life: All products carry a minimum 3-year shelf life from date of manufacture.
• • Defect claims: Must be reported within 14 days of receiving goods, with photographic evidence.
• • Resolution options: Replacement, credit, or partial refund depending on defect severity and scope.
• • Exclusions: Claims due to improper storage, unauthorized modification, or end-user misuse are not covered.

Breach of Contract

• • Buyer default: Failure to pay the balance within 15 days of the agreed date may result in order cancellation. Deposits are non-refundable in such cases.
• • Seller default: If Blyss fails to deliver within the agreed timeframe (excluding force majeure), a penalty of 0.5% of order value per week of delay applies, capped at 5%.
• • Quality breach: If delivered goods fail to meet the confirmed specifications, Blyss will bear the cost of replacement or agreed compensation.

Dispute Resolution Process